Puzzled? Let us help
Does the jigsaw fit through my letterbox?
The packaging dimensions are 20cm x 10cm x 10cm, which means it does not fit through a standard letterbox. That means you need to be at the address when we deliver it or you can nominate a safe place to leave your shiny new puzzle.
Every Bamboozled jigsaw is shipped untracked for free to UK mainland addresses. We will try our best to despatch your order within 24 hours and the puzzle should be with you within 3-5 working days. Let us know if there’s a safe place to leave it.
Need it quicker?
We use the Royal Mail 24-hour tracked service, which should be with you within 1-2 working days (if placed before 3:30pm). It will need a signature too. There is a additional cost that is worked out at checkout.
Do you offer international delivery?
Oui, si, ja, of course. Delivery for up to two jigsaws to European addresses is an additional £9.99. It should be delivered within 3 to 7 days, dependent on destination.
If you’re based beyond Europe, delivery is £13.99 for up to two jigsaws and should arrive within 7 working days.
Christmas is coming
Yes, it's that time of year again when you need to order ahead to be assured of delivery. If you're in the UK, the last date you can order to be assured of delivery by Christmas using our free delivery service is 18 December or if you're using the Express service you can leave it as late as 20 December. Orders must be placed before 2pm GMT. For those of you in western Europe, 14 December is the cut off date and Australasian customers need to have their orders in before 12 December.
Haven’t answered your question or want to know more? We’d love to hear from you. Simply email us at firstname.lastname@example.org or you can call our chief puzzler Rebecca on 07414 541820
Our registered address is 31 Woodland Road, Darlington, UK